Mindfulness

"Mindfulness has been linked to a

range of positive effects and is being integrated into medicine, mental

health, and education." 

Authenticity

Empathy is empty and misguided

in the absence of authenticity.

Listen with care. "Seek first to understand, then to be understood."

-Steven R. Covey

Engagement

Patients must demonstrate certain behaviors that reflect their engagement.  A patient must engage with the resources available in order to maximize his or her own health.

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A holistic approach to clinical validation and user adoption of digital health tools for best patient experience and outcomes.

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Key to success is appropriately engaging users, based on necessity, urgency and personal preferences to optimize frequency and depth of engagement so digital health health becomes ubiquitous to patient experience.

E = Engagement

M = Mindfulness
P = Passion
A = Authenticity
T = Teamwork
H = Humility
Y = "You Before Me"

Teamwork

Because empathy is about understanding other people’s perspectives, it enables us to be

more effective communicators and collaborators with team members

Passion

Empathy requires passion to pursue the "art of the possible" and build solutions that bridge human-centered design, patient experience and technology.

Humility

“There is nothing noble in being superior to your fellow man; true nobility is being superior

to your former self.” 
― Ernest Hemingway